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Twitter now lets brands make their own ‘custom hearts’ for Periscope live videos


Those little hearts you tap to signal to a live video’s creator that you’re enjoying the content might look a little different on Twitter in the future. The company announced today a new way for brands to engage fans through live video – it will now let them create their own “custom hearts” for use in Periscope’s live video. The customizations can be used alone or combined with pre-roll ads in brand sponsorships of broadcasts, says Twitter.

The first campaign to feature custom hearts already went live, with NBC Universal being the debut client. The studio used its own graphics in a marketing campaign for its new movie, “The Fate of the Furious,” which includes an integrated “F8” custom heart for fans to tap on. (You can see it live in the video here.)

The custom hearts appear alongside the multi-colored hearts that are typically shown – and that variation could induce users to tap more frequently, perhaps, translating into some sort of “increased engagement” metric for the brand advertisers to tout.

But brands don’t exactly have free reign to create their graphics through some sort of self-serve system, we understand. Twitter tells us that the customizations are instead designed in partnership with the brand before going live. That means Twitter won’t have to vet and approve submissions – an area where it got into trouble before, during the U.S. presidential campaigns.

At that time, the company came under fire for rejecting a custom hashtag campaign for the tag #CrookedHillary that included a stick figure emoji running with a bag of cash. Twitter explained its decision then as not wanting to confuse users who may have thought the ad represented Twitter’s own political viewpoint. It then decided not to run sponsored hashtag emojis for political campaigns in the future.

With brands wanting to market to users through the new custom hearts feature, it’s less likely they’ll get into controversial areas like that. But in this day and age of tone-deaf Pepsi commercials and the like, you can never be too sure where a brand may misstep next. Twitter’s hand-in-hand system of creating graphics at least gives the company more control over the final product.

Twitter declined to speak about the cost for the customizations, however, when asked.

The custom hearts can be see on live and on-demand Periscope videos, regardless of whether that video is viewed on Periscope or Twitter.

Twitter is not the only business utilizing emoji as a means of engaging live video viewers – Facebook Live also takes advantage of the format with its full range of “reaction” emoji, while Twitch uses animated emoticons to indicate “cheering,”  and Musical.ly’s Live.ly app sells virtual gifts of emoji to let fans engage with creators.

Featured Image: Mizina/iStock


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